Help and Questions

We’re here to help. Below are some commonly asked questions about our products and services.
If you need further assistance, feel free to reach out to us anytime.
1. Are your products handmade?
Yes, all our products are handcrafted. Due to the handmade process, slight variations in color, texture, or finish may occur, making each piece unique.
2. How long does it take to process and ship an order?
Orders are usually processed within 3–5 business days. Delivery timelines may vary based on your location.
3. Do you accept returns or exchanges?
We accept returns or replacements only for damaged or defective items. Please contact us within 48 hours of delivery with photos of the issue.
4. How should I care for the products?
Care instructions may vary by product. General care details will be shared with your order or mentioned on the product page.
5. How can I contact you for further questions?
You can reach us through the Contact or Enquiry page on our website, and we’ll get back to you as soon as possible.

✨If you still have questions, feel free to contact us — we’re always happy to help. 🤍